Team Members may find these files useful when recovering from a tragedy. All files are in PDF format. (Get Acrobat Reader)
If you have been displaced or otherwise affected by a natural disaster or personal hardship and need assistance, please contact the Partners Foundation at 877-921-8326, option #7.
If you are a team member that has been affected by Hurricane Gustav, and you are a member of Aetna Insurance, read this document for guidelines on securing medical and pharmacy coverage.
With thousands of people evacuated from their homes in the Santa Barbara area due to wildfires, Aetna is making it easier for members there to refill prescriptions. Aetna is monitoring the situation carefully, and will re-evaluate medical and dental policies for members as necessary to help them access care.
As soon as Aetna begins receiving inquiries from pharmacies and members, policies have been modified to meet the prescription drug needs of members in the path of the fires in the affected areas in the fire-impacted Santa Barbara area. In this county, members who had to flee without their medications, or want to refill prescriptions so that they can be prepared to evacuate, can refill their prescriptions early.
Aetna has been monitoring the impact of the fires on health care providers carefully. It is important to remember that members can seek urgent or emergent care anywhere, as needed. Aetna will grant exceptions as needed to the normal claims reimbursement policy for members who are forced to seek care outside Aetna's network or their IPA. If members who have been evacuated from their homes need non-emergency care and cannot access an in-network provider or their own IPA, they should contact Aetna to discuss an exception to our normal reimbursement policy.
VSP Vision Care wants to do everything it can to help those affected by the recent fires in Southern California and Arizona.
If you have been directly impacted by the fires and are in need of eye care services, please call VSP’s Member Services Support Line at 800-877-7195.
Any VSP member who has lost or broken their eyewear due to Hurricane Ike can call the Member Services Support line at 800-877-7195. VSP will repair or replace their glasses.
Individuals without VSP coverage can contact their local American Red Cross chapter and request a VSP eye care voucher for a free eye exam and a pair of glasses from a local optometrist.